Shipping Policy
Last Updated: November 1, 2026
Thank you for shopping with us! We appreciate your business and are committed to getting your orders delivered safely and as quickly as possible.
Please review our shipping policy below for information about order processing, shipping times, and delivery.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.
Please make sure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days.
- Expedited Shipping: 1–3 business days.
- International Shipping: 7–21 business days, depending on destination.
Please note that delivery times are estimates and are not guaranteed.
3. Shipping Locations
We currently ship to:
[Insert the countries or locations you ship to.]
If your location is not available at checkout, please contact us for assistance.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to update.
5. Delayed or Lost Packages
While we do our best to ensure timely delivery, delays may occasionally occur due to weather, carrier issues, holidays, or other circumstances beyond our control.
If your package appears lost or has not arrived within the estimated delivery window, please contact us at [Your Customer Service Email].
We will do our best to help resolve the issue.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately. We cannot guarantee that changes can be made once an order has been processed or shipped.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include your order number and clear photos of the damaged packaging and product so we can assist you.
8. Shipping Fees & Refunds
Shipping fees are non-refundable unless otherwise required by applicable law or our store's return policy.
If an order is returned to us due to an incorrect address or failure to claim the package, additional shipping fees may apply for reshipment.
9. Contact Us
If you have any questions about our shipping policy or need assistance with an order, please contact us:
Email: bendjymetor@gmail.com
Business Hours: [6am-6pm]
Thank you for shopping with us! We appreciate your support and look forward to serving you again.